Display Case Service
Keep product cold, clear and compliant
We provide display case service and repairs for supermarkets, cafés, butchers, bakeries and convenience. We fix temperature issues, icing, door fogging and lighting faults fast—then tune cases for stable temps and lower energy.
What we service
-
Open multi-deck, island and low-line cases
-
Glass door uprights and freezers
-
Serve-over/deli, patisserie and meat cases
-
Under-bench and prep displays
Common faults & typical repair times
(On-site labour; parts availability can alter timings.)
-
Not holding temperature / warm spots — 1–2 hrs (airflow check, superheat set, case balance)
-
Icing on coil or product — 1–2 hrs (defrost verification, heaters/termination, EEV/TXV)
-
Fogged doors / sweating mullions — 45–90 mins (anti-sweat heaters, door closers, gaskets)
-
Noisy or failed fans — 45–90 mins per fan (motor/capacitor/blade)
-
Faulty lighting — 30–60 mins (LED drivers/strips, wiring)
-
Water on floor / blocked drains — 45–90 mins (clear drains, re-grade, heat trace check)
-
Controller/probe faults — 45–120 mins (probe swap, calibration, parameter set)
-
Refrigerant leak / low charge — 2–4 hrs (locate, repair, evacuate, weigh-in)
What we check first (no guesswork)
Air throw & return, fan status, coil condition, case balance, superheat/subcool, defrost logic, door seals/closers, anti-sweat circuits, drains, controller setpoints and alarm history.
Maintenance that actually prevents breakdowns
Quarterly PM for high-duty sites:
-
Coil cleans and drain maintenance
-
Verify defrosts and terminations
-
Check/replace door seals and closers
-
Probe calibration and setpoint review
-
Trend logs with actionable priorities
Performance tuning & energy wins
-
EEV/TXV optimisation for tighter temp bands
-
EC fan retrofits for lower kWh and noise
-
Night blinds and anti-sweat control
-
Floating head/LSL integration via rack/BMS
-
Door heater optimisation to cut sweating without wasting power
Brands we support
SKOPE, Orford, Hussmann, Arneg, Bromic, ISA, Tecfrigo, Iarp—plus common case controllers (Carel, Eliwell, Danfoss).
Service areas
Brisbane, Gold Coast, Logan, Ipswich, Moreton Bay, Redlands, Sunshine Coast and wider SE QLD. Multi-site/national by arrangement.
Why ACRO for display case service
-
Fast diagnosis and low call-back rate
-
Stocked vans (fans, probes, heaters, LEDs, controllers)
-
Food-safe processes and clean documentation
-
Clear approvals before major works
Pricing & ETAs
Straight rates and fixed quotes for larger scopes. Urgent calls triaged; after-hours available.
Book a service
Call or book online. Send case photos, controller brand/model and any alarm codes so we arrive prepared.
FAQs
Why is my display case warm at the front but cold at the back?
Air balance or fan issues. We restore air throw/return, clean coils, set superheat and verify defrost.
Why do doors fog or sweat?
Weak anti-sweat heaters, failed door closers or high humidity. We test heater circuits and adjust door alignment and airflow.
How often should cases be serviced?
Quarterly for supermarkets/high-traffic sites; six-monthly for lower-duty venues. Coil hygiene and defrost checks prevent most faults.
Can you reduce my energy use without replacing cases?
Yes—EEV/TXV tuning, EC fans, night blinds and heater optimisation typically deliver quick paybacks.
Do you integrate with our BMS?
Yes. We expose key points (temps, fans, defrost states, alarms) via BACnet/Modbus for live monitoring and trends.
Ready to Get Back Online?
If your refrigeration has failed, don’t wait.
Call 1300 227 600 now or book urgent service online.
Book Emergency Repairs Now Learn More About Our Preventative Maintenance Plans
Related Services
- Emergency Commercial Fridge Repairs: Your Top Questions Answered
- Quick and Efficient Commercial Fridge and Freezer Seal Replacement for All Models
Stay Connected
Follow us on Facebook, or LinkedIn for the latest updates on commercial refrigeration tips and industry news.
Enjoyed this article?
Browse more helpful insights and case studies on our Refrigeration Blog